Effective solutions to these standard—and widespread—challenges require planning, partnership and vision. Take for example Children’s Health System and its flagship 275-bed Children’s Hospital of Alabama of Birmingham, Ala. Children’s Health System is comprised of Children’s Hospital, an outpatient surgery and diagnostic center called Children’s South, an off-site pediatric specialists practice and 14 primary-care pediatrics practices across the state. The health systems’ partners—RIS/PACS from Siemens and information infrastructure from EMC Corporation—have collaborated to develop a proactive approach to the challenges of 21st century digital image management and workflow.
Early in 2008, Children’s became one of the first sites to transition from Siemens Magic technology to syngo Suite, an integrated web-enabled RIS/PACS platform, including syngo Workflow RIS and syngo Imaging PACS. In doing so, it established a solid foundation for efficient workflow, improved communication and reporting, robust cost savings, scaleable storage and disaster recovery.
The magic of syngo Suite, however, transcends workflow mastery. The RIS/PACS upgrade moved Children’s to the next level of digital image management by delivering a more sophisticated, richer user experience, allowing the imaging department to provide high value services to improve patient care across the enterprise. “syngo Suite is so customizable and flexible. We’re confident that we can use the software to answer any business requirement including specific documentation or tracking needs,” explains Chief of Radiology Stuart Royal, MD.
A solid foundation
Children’s began the transition to digital imaging and digital image management in 2003, deploying Siemens SIENET PACS, and NOVIUS Radiology RIS and implementing an integrated RIS/PACS model. At that time, the hospital started the conversion to digital imaging equipment, installing CR and DR in the diagnostic, outpatient radiology and emergency departments and equipping operating rooms with digital C-arms. Other digital modalities added later include 16 and 64-slice CT scanners, digital R&F, ultrasound and two 1.5T MRIs. In addition, MagicWeb web-based image and report distribution provided a means to infuse digital image processes across the enterprise. The health system deployed PACS in the emergency department, operating rooms, hospital clinics and all nursing floors to deliver additional efficiencies and cost savings.
The results of the initial project are impressive. Siemens RIS-driven workflow and integrated RIS/PACS model reinvented the radiology department to provide a robust framework for high-quality pediatric care. The Children’s Hospital of Alabama radiology department is 99 percent digital, and its eight radiologists read about 140,000 imaging studies annually.
Digital image volume represents only a fraction of the picture. Children’s has gained a number of benefits with the implementation of Siemens digital image management solutions. The hospital has accelerated and improved patient care, slashed costs and shortened report turn-around time from an average of 24 hours to less than four hours. Royal credits the integrated RIS/PACS model with a 40 percent increase in efficiency among radiologists. Plus, the health system has cut film costs by $250,000 annually.
|Children’s Health System, Birmingham, Ala.|
Opting for the upgrade
Despite its impressive implementation of enterprise digital image management and RIS-driven workflow, Children’s continues to actively search for ways to improve pediatric patient care. “We plan to open a new facility in 2012, so we’re focused on infrastructure to support future needs,” shares Senior Vice President of Operations Pete Van Pelt. The plan includes hiring new specialists in neurosurgery and orthopedic surgery; investing in PET/CT, interoperative MRI and an interventional radiology suite and, equally important, perfecting current processes and systems. “We’d like the new facility to be paperless,” shares IT Divisional Director Pam Atkins.
As Children’s pondered its future, the health system also faced a number of intense developments in radiology such as the nearly absolute penetration of 64-slice CT scanners. The ubiquitous 64-slice brings new challenges. The hefty datasets generated by 64-slice CT often tax conventional tape-based archives. At the same time, new storage alternatives, EMC CLARiiON CX series systems and EMC Centera active archiving storage solutions offer lightening fast, reliable storage to current and historical medical and radiological information and the scalability to accommodate terabytes of image data being generated every year at Children’s. Similarly, PACS infrastructure has improved. Siemens next-generation syngo Suite technology offers a next step for burgeoning radiology departments by blending image acquisition, RIS, PACS, post-processing and report distribution in a unified environment.
Last year, Children’s decided to transition from SIENET Magic to syngo Imaging. Multiple factors drove the decision, says Lynne Hamer, divisional director of pediatric imaging. The primary rationale, says Hamer, was the need for speed. syngo Imaging provides a more direct—and faster—server environment. Unlike MagicStore, which is based on a distributed workflow that sends data from modality acquisition devices to servers to the archive, syngo Imaging is based on a central server model with a direct connection between modalities and the archive. The direct connection virtually eliminates wait time for even the most data-heavy studies. The direct connection between modality devices and the archive represent one means of increasing speed. syngo Imaging also boosts the speed of the central server model by enabling a state-of-the-art storage solution.
At Children’s Health, MagicStore was tied to the tape archive, which does not provide optimal image retrieval, particularly with large datasets. “Radiologists felt the tape archive slowed image review,” explains PACS Administrator Lynn Odom. “At times, it took six to eight minutes to load a 64-slice CT exam with priors. Ultimately, this effects dictation, report turnaround and even length of stay.” The syngo Imaging/EMC Centera combination offers a new model. The EMC Centera active archive delivers images of any size within a few seconds, and progressive loading allows radiologists to begin image review as soon as they call up a case.
Rapid image review is a key consideration for all radiology departments. Another driver is data security. The health system deployed a pair of EMC Centera storage solutions and writes studies to both servers located at the nearby data center, providing a foundation for the next step of the project: a true disaster recovery plan.
syngo Suite: In action
Since transitioning to syngo Suite in January 2008, Children’s has realized a number of tangible benefits ranging from rapid image retrieval to improved report turn-around to reduced costs. What’s more, syngo Suite facilitates value-added imaging; the software helps radiologists to provide higher level service to specialists, clinicians and patients.
Efficiency is often the first-line concern in radiology. As the tape library neared capacity in 2007, radiologists experienced lags in image retrieval time, which, in turn, impacted critical department and hospital functions including reporting and clinical decision-making. The primary factor behind the archive slow-down is 64-slice CT. Sixty-four slice CT is a double-edged sword. On one hand, it delivers tremendous improvements in diagnostic capabilities. On the other, it can burden the image archive, particularly for sites like Children’s that were using a first-generation tape library. It took up to six to eight minutes to retrieve large datasets prior to the deployment of syngo Suite and Centera. “That time adds up over the course of a day,” explains Hamer. Consider an ordinary caseload of 20 CTs daily; a six-minute delay translates into two hours of wait time for the radiologist. There are other issues as well. “Tape drives are mechanical and fragile, susceptible to break downs,” she says.
Fast forward to the syngo Suite/EMC Centera era. Radiologists can retrieve any image from the near-line spinning disk in a matter of seconds. “This translates into quicker turn-around times,” reports Hamer. Prior to the syngo Suite transition, report turn-around hovered in the 24-hour range. Since deploying syngo Suite and EMC Centera, the Children’s radiology department boasts report turn-around in the four-to five-hour range.
There is, however, a second factor contributing to the hospital’s dramatic improvement in turn-around time. syngo Suite features embedded voice recognition software. syngo Voice software fueled the transition from conventional dictation and transcription to voice recognition with self-editing. The time-consuming cycle of dictating, sending dictation to an offsite transcription service and reviewing reports has been replaced with a single streamlined process at Children’s. Radiologists create and self-edit their own reports, eliminating time and several steps. “syngo Voice is convenient, easy and efficient. We’ve seen the usual improvements in [report] turn-around time and gained additional efficiencies through the use of voice commands for common tasks like signing reports or changing the organization of a report,” explains Royal. Equally impressive, voice recognition cuts costs. “The software has paid for itself in three months,” shares Hamer. Looking ahead, the department anticipates a $175,000 reduction in radiology transcription costs in 2008.
Improving efficiency and demonstrating cost-savings are critical in healthcare. Improving patient care and clinical service are equally important. The health system regularly taps into syngo Suite’s customizable features to offer higher quality service. “Physicians know the radiology department is open. We can use syngo Suite to pull radiology data and assist with difficult questions,” states Royal. For example, radiologists can locate and track all tumors with neuroblastomas, if needed. In addition, syngo Suite integrates with radiology residents’ MData PDAs. Residents have immediate access to results via the PDA, so the department no longer contends with time-consuming calls about normal chest x-rays. “We can focus on the difficult questions and higher-level needs,” sums Royal.
Integration pays dividends across the enterprise
Radiology is an all-inclusive undertaking. To be truly successful RIS/PACS must meet enterprise needs. Siemens syngo Suite fits the bill. Chief of Pediatric Urology David Joseph, MD, is an ardent admirer. “I was sold the first time I tried it.”
The technology has reinvented workflow and patient care in the hospital’s pediatric urology clinic, which is a solid consumer of radiology services. (Sixty percent of patients arrive with imaging studies in hand, either film or CD.) Consider a fairly representative case of a child with an ureteropelvic junction (UPJ), who presents to the clinic with 18 months of prior studies. Prior to syngo Suite, recalling prior images seemed to be a circuitous process. “That had a tremendous impact on the clinic. The family waited longer, which is less than ideal patient service. Plus, each waiting patient tied up a room. The impact added up over the course of the day.”
syngo Suite provides a much-improved contrast to prior operations. “All images, even those that aren’t online, present in under a minute,” says Joseph. The new software also includes a number of functions that can improve clinicians’ user experience, he says. The urologist—who often views images on side-by-side PACS displays in the OR during surgery—uses flexible layout panels to sync CT images and simultaneously roll through a pair of studies side by side. The function helps physicians pinpoint kidney stones or ureter defects. The SmartSelect tool optimizes functions for a single viewer’s needs. For example, if one user frequently uses magnification or measurement tools, syngo Suite can be set to display commonly used tools as appropriate.
Ultimately, the transition reinvented clinical image management across the enterprise. Chief of Pediatric Neurosurgery Jerry Oakes, MD, sums, “The benefits of syngo Suite run the gamut from improved patient care to expedited workflow and efficiency. Previous studies are readily available and can be pulled from the archive within seconds.
The transition under the microscope
Lightening-fast image retrieval, shorter report turn-around time, six-figure cost savings and a higher level clinical service are not overnight achievements. Generally, they accrue as part of a carefully planned strategy and in close collaboration with strong vendor partners. In the case of the Children’s Health System syngo Suite project, planning began in 2005.
The hospital invited a Siemens team to the hospital to complete a Volume Analysis Report. The plan focused on optimizing the RIS/PACS and RIS-driven workflow. “During the three-day site visit, the Siemens team reviewed all aspects of the digital image management process: volume, throughput and the archive and data center. Next, the team provided specific feedback on what was needed to optimize the system,” says Odom.
“The report showed us that we were doing many things well, but it also pinpointed some areas for improvement,” continues Odom. Specifically, Siemens indicated that the one-person PACS team was understaffed and recommended the hospital hire an additional PACS support administrator, which they did—bringing PACS Administrator Josh Pavlovec on board to help Odom. The Volume Analysis Report unveiled a second major, but not unsurprising, finding. The hospital had not anticipated the impact of 64-slice CT when it deployed PACS. Consequently, the tape archive was nearing capacity. The report recommended additional improvements, including investing in EMC Centera content-addressed storage infrastructure and beefing up the network backbone. The upgrade includes:
- Dual Core switches connecting to the DataCenter housing the server farm to provide redundancy in case of a hardware failure or fiber loss.
- Three Gig connections in each user closet for increased bandwidth to each user closet. The fiber paths travel in different directions to provide fiber path redundancy.
- The backplane (maximum throughput for a switch or stacked switches) for the user-based switches increased from 2.5Gbps with the Nortel to 32Gbps with the Cisco. The backplane for the core switches went from 128Gbps to 720Gbps.
- Eight Gig connections to provide 16 Gig throughput between the four core switches.
- Limited Gig to the desktop.
- Power Over Ethernet (POE) to wireless devices.
“The network project was a win-win proposition; it serves as the foundation for syngo Suite and will facilitate other planned IT projects,” notes Atkins.
Ultimately, Siemens Volume Analysis Report served two purposes: a springboard and framework for planning the next-generation PACS. Odom describes the syngo Suite project as both a migration and a transition. “Children’s migrated imaging data from the tape library to EMC Centera active archiving storage solution. At the same time, the hospital transitioned its workflow, using its solid RIS-driven workflow as a base for a next-generation integrated workflow model that includes voice recognition and a more user-friendly, customizable user experience.”
Unlike the typical PACS replacement process, the transition from MagicStore to syngo Suite entailed a nearly painfree data migration. For starters, Siemens syngo Workflow (RIS) had handled Children’s data. In addition, Siemens professional services team handled the major aspects of the migration, establishing auto migration processes to take the sting out of the massive data move.
Like all health systems in the midst of a data migration, Children’s did encounter a few minor roadblocks as it moved data from MagicStore to syngo Suite. “The initial processes did not establish a mechanism to handle duplicate or overlapping data,” explains Odom. The fix was relatively simple. Odom worked with the Siemens team to develop a way to automate the migration of overlapping and duplicate data such as studies with delayed imaging.
A second migration hurdle proved to be fortuitous. A few weeks prior to the initially scheduled go-live date in November, Odom realized that the migration had not consistently covered the most recent data. That is, although 25 percent of the data had been migrated to syngo Suite, not all recent studies had been covered in the migration. Odom decided to delay the go-live date by six weeks. “It set us up for a successful migration. By the new go-live data of January 20, 75 percent of the data had been migrated.” That is, postponing the go-live date to January facilitated a smoother transition because most historical data had been moved to EMC Centera, thus minimizing delays.
Making work flow
Workflow remains a critical issue for radiology departments; the best will tackle workflow and implement a next-generation radiology department with radiologists as clinical partners and information providers. That transition requires a highly customizable digital image management platform like Siemens syngo Suite. The Suite delivers the rapid image access essential to image-centric patient care; plus provides a platform for ongoing improvements in workflow, clinical care and beyond. It also requires a solid image and data management strategy. It’s just what the doctor ordered.