GE launches three service packages for varying customer needs

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GE Healthcare has introduced three service agreements for customers that own its monitoring and diagnostic cardiology products and solutions, including telemetry, patient and Holter monitors and cardiac stress, cardiology management and electrocardiograph systems.

"We wanted to create service plans that tightly conform with customer priorities at the point of care," said Mike Battuello, GE's general manager of devices services.

The three solutions are:

  • RapidCare: Designed for customers who prioritize speed to resolution above other considerations, this plan features stepped up response time, same-day repairs and next-day availability of loaners and onsite critical uptime parts. The plan also provides priority access to field resources and technical support.
  • QualityCare: Designed to help ensure continuity of patient care through same-day delivery of loaner units, and to help keep customers' monitoring and diagnostic cardiology products operating at their peak with software upgrades.
  • ValueCare: For those who value a simple, practical service solution, the program offers service capabilities that emphasize dependability and predictable cost.

The service plans for monitoring and diagnostic cardiology system customers are available in a comprehensive or in-house option and include access to online training, according to the company.