3M showcases document management, speech recognition tools to ease workflow

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3M Health Information Systems spotlighted new versions of its ChartView Software and its Electronic Signature Authentication Software, plus front-end and back-end speech recognition solutions, during the 2008 HIMSS conference in Orlando, Fla.

David Owen, product line marketing manager at 3M, told Health Imaging News that the new features provide instant, secure access to the patient chart with the ability to sign the chart from any workstation on a hospital network, via the internet, or from remote locations. The upgrades also allow for the seamless integration of 3M ChartView Software, 3M ESA Software, 3M ChartScript Software and 3M VoiceScript Software, a dictation management application.

“Our system [ChartScript] also includes templates that allow a user to build in prompts in templates used in neuroradiology or OB/GYN sonography,” Owen said. “The ability to build these templates and prompt as a physician dictates real time for better documentation can be extended to any medical specialty within the hospital to ultimately improve the documentation quality.”

“Speech recognition is hot right now because, primarily, with all the competition and consolidation in hospitals, the radiologists are being asked to commit to aggressive turn-around times on their results,” he added. Typically, speech recognition is a big part of improving those times, he said. “If you use front-end speech recognition, you eliminate the need for transcription and decrease turn-around times on results to referring physicians. However not all radiologists are ready or willing to use front-end speech recognition. It's important that we offer applications that offer flexible choices. Facilities and individual physicians should not be restricted to just one option, but be able to use traditional transcription or speech recognition."

3M formed a partnership with Philips Speech Recognition to use Philips’ SpeechMagic speech engine platform with their dictation product. “A physician who prefers to dictate doesn't have to change their workflow—we apply back-end speech recognition. When the physician decides to use front-end speech recognition, the back-end voice profile can be employed, making for a much easier transition,” he added.

Owen said that the challenge with voice capture is that, now that the industry has speech recognition, it is time to think about doing “what we have never done before, not just to save transcription costs and improve turn-around times.” 

“By enabling prompting within the template, we hope to create a dialogue with the physician,” he said. “We want to challenge the industry to think about taking new technology and do something completely different that can improve the quality of document – not just cheaper and faster, but better.”