Dictaphone is closing the loop on critical communication, speech recognition

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Nuance Communications showcased the launch of its Dictaphone Healthcare Solutions division’s on-demand offering for critical test result management and highlighted its Dragon NaturallySpeaking Solution, during the 2008 HIMSS conference in Orlando, Fla.

The newest addition to the Dictaphone Healthcare Solutions suite, Veriphy 2.0, introduces new features for closed-loop communication, based on a critical test result management solution developed by Vocada, which was acquired in November 200 by Nuance.

Veriphy is an end-to-end enterprise platform for communicating critical test results from hospital diagnostic departments to ordering clinicians, Thomas White, executive vice president, Vocada, told Health Imaging News.

“By communicating critical results that come out of the review of imaging studies, EKGs, lab test, blood work, Veriphy replaces the manual process of phone calls,” he said.  White said the solution is sold as a software-as-a-service model that enables a hospital’s entire enterprise to receive real-time alerts about critical results and provides a way for users to call in or pick up messages online. The system tracks the communication workflow of when messages are received and when someone follows through on a message, he added.

From a compliance perspective, White said The Joint Commission (JC) wants hospitals to be able to show metrics on how they communicate critical results for all the different diagnostic areas out to the referring base including timelines, confirmation of understanding as well as show how information passes from lab to nurse from nurse to physician.

“Roughly 58 percent of hospitals surveyed by the JC got dinged for poor critical test results management last year,” said Peter Durlach, senior vice president, healthcare marketing & product strategy, Nuance. Durlach said that currently the majority of critical test result management is a manual process. “Trying to track people down to give messages takes time and there is no audit trail to make sure that the message was picked up and received,” he said. “With Veriphy this is possible – we have closed the critical communication loop.”

“Documenting care is important but then you have to make sure the documentation gets to the next person in the loop for giving care and Veriphy is an extension for us,” Durlach said. “It is not just the speech recognition of how you convert the dictation into text but once you create the text and have knowledge that the text needs action, then go do something about it.”

Nuance also highlighted Dictaphone’s Dragon NaturallySpeaking Medical speech recognition solution at the show. Durlach said that Dragon helps healthcare providers document patient care into EMR applications accurately, rapidly and at low cost.

The company promoted that Dragon has crossed the 60,000 license threshold, which Durlach said reinforces the value of speech-enabling the clinical documentation process at any stage—pre-EMR integration, simultaneously with EMR evaluation and deployment or post-EMR adoption.

“Healthcare provider organizations of all sizes and specialties are realizing the tremendous benefit of speech enabling their EMRs with Dragon NaturallySpeaking Medical. Dragon Medical helps healthcare provider organizations realize the full benefits of their significant EMR investments by simultaneously reducing transcription costs, increasing clinical adoption and satisfaction, and improving the quality of clinical documentation,” Durlach said.

“As speech recognition adoption continues to grow at an astonishing rate across the healthcare industry, the value message is expanding beyond transcription cost savings and real-time medical reports to improved provider productivity, patient safety and clinician satisfaction,” he added.