GE connects ultrasound users to service assistance

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GE Healthcare has released a new service for its LOGIQ e compact ultrasound to connect their ultrasound systems via secure broadband connection to the technical support and clinical applications experts at GE’s LiveAssist Center. 

The digital connectivity, called InSite ExC, provides customers with real-time, remote resolution of service and applications events, according to GE.

“At these sites, backup equipment may not be readily available. So remaining operational is absolutely critical,” said Ann Marie Lubert, GE’s general manager of ultrasound Americas services, noting that the devices are used primarily in such settings as emergency departments, surgical suites, anesthesiology, cardiology and private physicians’ offices.

“Because our LiveAssist staff is able to view and control the same screens our customers are seeing, they can often diagnose and resolve problems on the spot,” she added.

In addition to the LiveAssist Center, GE said its LOGIQ e customers will have access to its ultrasound field engineer teams for on-site service calls.