GE Healthcare’s Integrated IT Solutions (IITS) business has achieved certification under the prestigious Service Capability & Performance (SCP) Standards program. GE Healthcare’s IITS business achieved certification under the SCP Support Standard after an extensive audit of its Burlington, Vermont support center. SCP Standards quantify the effectiveness of customer service and support and represent best practices in the industry.
“GE Healthcare is extremely proud to have earned certification under the SCP Support Standard for the Centricity RIS-IC team,” said Ram Krishnan, general manager of services for GE Healthcare. “Certification under the SCP Standards is another step in GE’s journey to continue leading the industry. This accomplishment clearly demonstrates our commitment to exceeding customers’ expectations for excellence in service and support.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service and support operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which define best practices, quantify performance levels and establish a foundation to build on existing quality processes. Certification against the standards requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
Currently, over 200 hundred organizations in more than 25 countries use the SCP Standards program to improve their business. GE Healthcare joins the ranks of other industry leaders such as Lockheed Martin Corporation, Rockwell Automation, Nokia and EMC among others.