INFINITT North America, a developer of medical imaging software, is leveraging NextNine’s Support Automation platform to enhance support mechanisms for its RIS/ PACS/3D applications.

INFINITT's Omni ITS system, powered by NextNine, allows INFINITT to monitor the customer's system performance 24x7 both remotely and in real time, according to the Tel Aviv, Israel-based NextNine.

When the system detects the start of a problem, NextNine said it will diagnose the issue and collect the data necessary to minimize resolution time. Omni ITS can also undertake self-healing wherein recurring issues can be identified and fixed automatically without human intervention, according to the company.