Merge Healthcare, a medical imaging solutions provider, has released the Remote System Monitoring as its newest addition to its managed services suite.
Users of Merge eFilm Workstation and Merge Fusion RIS, PACS and RIS/PACS solutions can rely on the 24/7 monitoring service to audit and verify technical uptime requirements, to optimize data protection and to ensure the stability of their imaging informatics infrastructure.
The Milwaukee-based Merge said it monitors data and systems, provides site and workflow-specific alerts, identifies and solves problems via remote access and produces reports. Merge’s ViewCheck software gathers information from the technical infrastructure using Open SSL to create a secure encrypted communication channel between the organization’s server and Merge’s Data Center. Critical system resources, such as disk space, CPU activity, memory usage, service status, queues, and system log files, can be tracked by default without VPN hardware and software.
The company said that its staff handles daily support calls and performs tracking for Remote System Monitoring.