New York hospital sees financial improvements through Eclipsys system

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St. Joseph's Hospital Health Center in Syracuse, N.Y., has reported documented improved cash collections, close to 100 percent registration accuracy, and recovered over $20 million in revenues over budget through use of the Eclipsys Sunrise Access Manager/Patient Financial Manager, the company’s revenue cycle management software.
The Sunrise system provides healthcare organizations with a comprehensive, enterprise-wide master person index (EMPI), scheduling, registration and patient accounting solution that includes a combined business office.

St. Joseph’s installed the system back in 1999, and since also has reported reduced net days in accounts receivable to 56 days, a reduction of 34 percent; cash collections $3 million above goal; recovered $1.8 million in insurance company underpayments; a drop in denied claims; maximized reimbursement from managed-care contracts due to improved verification; and improved communication with insurance companies and health plans.