Philips realigns sales and service force

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In a move to make its operations more efficient, Philips Medical Systems is undertaking a realignment of its Global Sales and Service, North America. All told, the restructuring will reflect a 2 percent decrease in personnel within the sales and service force overall, and should result in a certain amount of annualized savings for the company, according to Philips representative Steve Kelly.

Philips had gotten both internal feedback from the sales and service force as well as external customer feedback that led it to believe there were certain “internal process complexities” that needed addressing. The changes which have already begun are aimed at streamlining operations and decreasing redundancy, as well as enhancing support and providing faster turnaround times for customers, Kelly said.