Siemens releases new remote troubleshooting service for syngo Dynamics

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Siemens Medical Solutions Service Division has added the new Remote CardiacIT Administrator to its portfolio of products. The remote troubleshooting service is available on syngo Dynamics Server or Acom.Net, as a server maintenance package that proactively ensures servers stay up and running. The service was showcased ACC 2007 in New Orleans.

The Remote CardiacIT Administrator works as a weekly monitoring tool that is operated by Siemens engineers. They review system status events for application and server hardware errors, trends or potential problems with non-archived patient data, helping to avoid issues before they occur. Each week the engineers will check for administration errors; archive device and media log errors; perform remote repairs when possible; and notify customers when they need to take action. Additionally, the Siemens engineers can dispatch on-site service technicians if a remote fix is not possible.

The service is available on any server or syngo Dynamics server. It works with those servers in conjunction with a Siemens Medical Solutions cardiac catheter lab.