Tailoring Workflow & EHR to Optimize Practice Performance

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See how a structured evaluation with operational and IT integrated approaches enabled a hospital system to significantly improve the clinical productivity, patient satisfaction and financial performance of the medical group.

Speaker Information:
Marlene Jones, RN, VP Clinical Systems, PivotHealth, LLC


  • Discuss the importance of matching operations workflow to project management and EMR system capabilities to optimize medical practice performance.
  • Outline a structured process for inventorying and evaluating practice operations and IT support system personnel, skills and technical needs.
  • List concrete goals for practice productivity and efficiency.
  • Develop a plan for revamping clinical and business workflows and staffing including implementing supporting project management and EMR systems to achieve goals.
  • Review steps to implement integrated operations/IT solutions.