Varian supplies Acuity users with remote support capabilities

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Varian Medical Systems Inc. is expanding deployment of its SmartConnect technology to provide remote customer support for users of the company's Acuity system for planning, simulating, and verifying radiotherapy treatment plans.

SmartConnect technology connects Varian's customer service department to complex devices at customer sites, so that Varian service personnel can provide support, remotely monitor the equipment, generate performance reports, and diagnose problems. SmartConnect eliminates the period of time healthcare organizations wait for a service engineer to arrive on-site to solve a performance or operational issue.

Varian's SmartConnect technology is based on device relationship management (DRM) software from Axeda Systems Inc. It requires no phone lines, virtual private networks, or firewall exceptions, and maintains the security of electronic records.

Varian has previously deployed SmartConnect to support over 300 treatment centers using Varian's Varis Vision oncology management system and the Millennium multileaf collimator, a device that shapes the radiation beam during cancer radiation therapy treatments.