After a brief inspection, it becomes clear that not all displays are created equally. There are multiple options that seem similar with a cursory analysis; however, experience demonstrates that there are dramatic differences in workflow, efficiency, and ease of use among display systems and vendors. The same credo holds true for the deployment process.
Take for example Sky Ridge Medical Center. The new, 136-bed hospital on the outskirts of Denver, in Lone Tree, Colo., features a state-of-the-art reading room with three workstations outfitted with Domes’ C3i display systems. From initial setup to ongoing system management, Planar simplified IT and PACS management, says Tim Masters, PACS manager for Continental Division HCA of Denver. The streamlined experience begins before shipment with DICOM and calibration. The high-end shipping specifications translate into expedited deployment. Out-of-the-box configuration time on the Dome display solutions was minimal, says Masters. He used Planar’s Dome CXtra software to verify calibration and backlight and right light thresholds, and radiologists at the new hospital were up and running in the digital world. Planar further improved the display setup experience when it launched Dome Dashboard remote management software.
Entering the remote management world
Lahey Clinic, a three-site system in Massachusetts, relies on Dome Dashboard to manage more than 100 Dome display systems. “A single computer provides a remote view of all the displays,” explains John Weiser, PhD, medical physicist with Qualiteering Labs in Thurmont, Md. Each display is identified by serial number, and Dome Dashboard simplifies monitor management by checking calibration and brightness levels and alerting the PACS administrator of issues that might interfere with consistent image quality. The enterprise management system allows IT staff to troubleshoot problems remotely, a significant benefit in a three-site enterprise. If a hospital has a large enough installed base, enterprise management can be a significant workflow boost, says Weiser.
|The Right Questions to Ask|
|PACS workstation buyers face an ever-widening array of choices. It’s possible to purchase the hardware and software separately or deploy a bundled solution from the PACS vendor. Buyers can dabble in commercial monitors or invest in color display systems. Then there are the questions of size and resolution. Other issues center on brightness and contrast ratio. Options run the gamut, but budgets are tight. “At $12,000 to $14,000, each workstation is a tremendous capital expense. It’s important to invest wisely and find the product and partner that best meets the site’s needs,” states Tim Masters, PACS manager for Continental Division HCA of Denver.
Masters prefers to purchase hardware and software from a single source. “I want all-inclusive, one-stop shopping. That way, there’s one phone call for support and no finger pointing,” he rationalizes. In those cases, it’s key to find a provider that markets high-quality hardware and software. Some facilities fall into the trap of accepting whatever hardware the PACS vendor supplies without understanding the technology or comparing various display solutions.
On the other end of the spectrum are the customers who purchase hardware and software separately. This allows the site to construct optimized workstations ... after it completes its homework.
Regardless of the approach, workflow rules. “It’s important to consider the integration of the enterprise and how the display can support or negate workflow,” explains Masters.
The first step in the display workflow process is initial setup. With setup times exceeding 45 minutes per system, it’s important to find a solution that streamlines the process.
Questions to ask include:
Another piece of the puzzle is service and support. The site needs to evaluate vendor and OEM support and consider lifetime support. “Make sure the vendor can support the display through the end of its life,” says Masters. Another variable in the total cost of operation equation is how the vendor handles display failure. Sky Ridge Medical Center just outside Denver and part of the Continental Division of HCA, for example, does not maintain a ‘hot spare,’ which makes it difficult to appease a radiologist if a system fails. “They want a replacement in 15 minutes. Planar will overnight a system if that happens,”