Spotlight: KLAS ranks healthcare software, services vendors
KLAS ranks healthcare IT software, services companies. Image Source: Campus Safety
KLAS today released its annual rankings of the best-performing healthcare software and services vendors, which include providers of PACS, radiology systems, EMRs, cardiology systems and application hosting.

Kent Gale, founder and chairman of the market research firm, explained to Cardiovascular Business News that the firm has released this report for the last 10 years, based on approximately 1,500 monthly interviews mainly focused in the acute-care setting across the United States, as well as approximately 12,000 physician offices.

In commenting on trends over the past year, Gale noted that “clinician settings are particularly active for diagnostic imaging,” especially for oncology software, which has experienced high adoption rates.

“Right now, we are publishing a new report on cardiology because of the trends in that area. For instance, cardiology reporting has been a real headache for people,” Gale noted. “However, cardiology PACS and the imaging side of cardiovascular care is typically more advanced than the reporting side. Yet, most providers would prefer to go to one vendor for both their radiology and cardiology PACS, as opposed to having to purchase separate systems for radiology and cardiology.” He added that there is a great deal of interest in cardiology, because it is a large source of revenue.

Overall, the 2008 Best in KLAS vendors are:

Software Best in KLAS Winners
Acute Care EMR
Epic EpicCare Inpatient
McKesson Horizon Homecare
Ambulatory EMR (Over 100 Phys.)
Epic EpicCare Ambulatory
Siemens Novius Lab
Ambulatory EMR (26-100 Phys.)
Allscripts Enterprise EHR (TouchWorks)
GE Centricity PACS-IW (Dynamic Imaging)
Ambulatory EMR (6-25 Phys.)
Greenway Medical PrimeSuite Chart
Patient Accounting and Patient Mgmt
Epic Resolute Hospital Billing
Ambulatory EMR (2-5 Phys.)
Greenway Medical PrimeSuite Chart
Epic EpicRx Inpatient
Digisonics Digiview
Practice Management (Over 100 Phys.)
Epic Resolute/Prelude/Cadence
Community HIS
McKesson Paragon
Practice Management (26-100 Phys.)
Decision Support – Business
Eclipsys Sunrise EPSi Decision Support
Practice Management (6-25 Phys.)
Greenway Medical PrimeSuite Practice
Document Management and Imaging
MedPlus ChartMaxx
Practice Management (2-5 Phys.)
Emergency Department
Wellsoft EDIS
Radiology Information Systems
Epic Radiant
Enterprise Scheduling
Speech Recognition
Nuance eScription
McKesson Pathways Fin./Materials/HR Mgr
Surgery Management

Professional Services Best in KLAS Winners
Application Hosting (CIS/ERP/HIS)
IT Outsourcing (Extensive)
Clearinghouse Services
Outsourced Transcription
Transcend Services Inc.
Clinical Implementation Principal
Perot Systems
Planning and Assessment
Impact Advisors
Clinical Implementation Supportive
Coastal Healthcare Consulting
Revenue Cycle Transformation
Deloitte Consulting
Financial Implementation
Technical Services
Orchestrate Healthcare

This year, Epic was rated number one overall among software vendors, while Hayes Management Consulting topped the list of services firms. Other highly rated vendors include 3M, Fujifilm Medical Systems, Sunquest Information Systems and CTGHS.

Gale concluded that KLAS conducts this report annually to assist providers in their decision-making process when acquiring new software and services.

“With detailed analysis of literally hundreds of healthcare IT products and services, the 2008 Top 20 Best in KLAS Awards report is a guide designed to help providers learn from the experiences of their peers and make the right choices for their organizations,” according to KLAS President Adam Gale.