Brooktrout, BYOBroadcast partner to develop system to enhance patient appointments
Brooktrout Technology and BYOBroadcast this week announced a collaboration to provide automated medical appointment messaging and response service. Brooktrout Technology, Inc. is a supplier of media processing and call control products while BYOBroadcaster is a provider of web-based telephony application.
BYOBroadcast's Interactive Message Broadcast (IMB) server integrates with a medical facility's scheduling database to call patients automatically to remind them of their upcoming appointments, or to jog their memory that they are due for a check-up. Patients can either confirm the appointment or select to be connected to the clinic to reschedule. The service can contact large groups of people quickly, and immediately update scheduling records in the database. In addition, messages and response options can be modified based on whether the calls are answered by a machine or a person.
"We selected Brooktrout's TR1000 [speech platform] for our IMB server because of its advanced voice processing and scaleable performance.  The TR1000 design made it easy for us to develop a customized solution to meet the specific needs of medical customers," said Jeff Valentine, co-founder of BYOBroadcast in a prepared statement.