Philips SpeechMagic cuts transcription costs at Borgess by 40%

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Physicians at Borgess Medical Center, a 424-bed teaching hospital in Kalamazoo, Mich., are electronically recording various medical reports, including medical records, emergency medicine, cardiology, occupational medicine and physical therapy. Using Philips Speech Recognition Systems' SpeechMagic technology, the facility has reported reducing its transcription costs by $212,000 over the past 12 months.
   
Borgess said its reasons for implementing the speech recognition technology included increasing volume of dictation, the scarcity of transcriptionists and the pressure to reduce the cost of outsourced transcription services. Borgess integrated SpeechMagic together with the dictation workflow Fusion Text from Dolbey into its electronic medical record (EMR) system.
   
The transition to speech recognition commenced with training SpeechMagic to each physician's voice characteristics. During this phase, dictations were transcribed normally but SpeechMagic analyzed the resulting text and audio data, with the technology adapting automatically to the author's dictation style, dialect and vocabulary. Once enough data have been gathered, physicians are placed in active speech recognition mode at the click of a button, without requiring any change of their working habits. Medical transcriptionists are now presented with a recognized draft of each dictation for review, correction and completion.
   
In addition to lowering the cost of outsourced transcription services, Borgess said that the productivity increase has reduced report turnaround time to four to 72 hours, down from 24 to 96 hours previously. Immediately after a report has been edited, it is automatically saved in the EMR and available for the physician to sign.