Harris awarded $72M to expand VA's billing, collection services

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Harris has received a three-year, $72 million contract from the Department of Veterans Affairs (VA) to support the agency's expansion of its Consolidated Patient Account Center (CPAC) business model.

The contract contains one base-year with two one-year options. The company said its technology will seek to improve billing and collection activities across 16 of the VA's networks and 108 associated medical centers.

The CPAC expansion is creating regional patient account centers that operate under centralized control. According to the company, the focus of this approach is to enhance billing and collection from third parties, a complex process that can involve many different healthcare and insurance providers.

The pilot Mid-Atlantic CPAC project, based in Asheville, N.C., was implemented on schedule and within budget in 2006 by a two-member team led by Patriot Technologies. Harris said the Mid-Atlantic CPAC has since achieved an 18 percent increase in collections–a new benchmark for revenue operations at the VA.

Harris acquired Patriot Technologies in November 2009, expanding its position as a provider of interoperable health IT for the federal government market.