Konica selects Metrix's Mobile Techlink

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Konica Minolta Medical Imaging has selected Metrix Inc.'s Mobile Techlink to provide direct connectivity between hand-held communication devices and enterprise applications.

The field force automation system will link Konica Minolta's national mobile field service technicians and back-end systems to fully automate processes. Mobile Techlink can integrate to a variety of ERP, CRM and legacy vendors such as: Oracle, PeopleSoft, SAP, and Siebel.

Mobile Techlink also will provide Konica Minolta with the ability to: view and accept service requests remotely; record expenses related to service activity and integrate this information with other systems; record diagnostic information from medical imaging equipment and track the information over time; capture customer signatures; and exchange real-time information on service requests out to the field, as well as provide field technicians with shipping information, mapping and driving directions.