Communication is key to an efficient radiology department, but generational gaps among staff can create polarization. Work published this week in Academic Radiology discusses how to overcome these barriers to optimize departmental workflow.
Though radiology departments function with the help of many, it is reasonable to assume that radiologic technologists are a departmental cornerstone. During a technologist’s shift, they will communicate with multiple other departments, nurses, administrative staff and clinicians, but perhaps their most important correspondence is with radiologists.
Effective communication is vital to department workflows and patient care but achieving this can sometimes be challenging given common age gaps between techs and rads.
“Generational gaps have always been part of radiology departments, considering the distinct differences in the preferred communication tools, style and tone among the different generations,” explained authors, Omer A. Awan, MD, and Sharon Mohammed, BSRT(R)(CT), with Memorial Sloan Kettering Cancer Center.
The authors highlighted several key strategies to address departmental communication issues.
Consider the preferred generational communication method. A traditionalist (1925-1945) might prefer a more formal, in person meeting for discussions, while a millennial would opt for something quick and informal, like an email or a chat. When initiating communication, it is considerate to think about these differences, the authors suggest.
Create a collaborative environment. Older generations have decades of experience on their side, while younger generations tend to adapt to the advances of technology more quickly as it has been a constant presence in their lives. “This multigenerational mentorship offers unprecedented opportunities to achieve an overall balance of skills and abilities for the greater good of the organization and their patients,” the authors noted.
Encourage communication among staff of all statuses. The authors explain that speaking to superiors, whether for clarification or due to concerns, must be normalized. They note that the value of input from individuals in varying positions and statuses can create learning opportunities for all.
Designate a triage technologist. Senior technologists understand workflows, clinical protocols/procedures and which diagnostic exams are necessary for varying clinical indications. Senior techs could serve as a liaison between radiologists, technologists and patients by developing appropriate protocols that ensure the most appropriate exam is done.
You can read the full text in Academic Radiology.
In addition to her background in journalism, Hannah also has patient-facing experience in clinical settings, having spent more than 12 years working as a registered rad tech. She joined Innovate Healthcare in 2021 and has since put her unique expertise to use in her editorial role with Health Imaging.